Service Options
Expert IT support, made simple.
01 Remote
Remote support is the most convenient option and can resolve a wide array of issues. It’s the perfect starting point for us to understand what’s happening and perform our initial diagnostics for you. We can typically resolve most software & application related issues over a remote session. We currently provide remote sessions to customers anywhere in Australia with convenient, easy to use remote software.
02 Onsite
Onsite support is required if an issue cannot be resolved through a remote session, or if it is specifically requested. Typically an onsite visit will be required for network or hardware issues that prevent a remote session from working. This option is currently provided to customers within our onsite radius (displayed below) at standard rates.
03 Offsite
Mail-in support is a great option if you are either outside the radius for an onsite visit or wish to have your hardware looked at offsite, repaired and then sent back to you. This option is offered to customers Australia wide at our standard time based rates + relevant postage fees
Onsite Service
Callout fee based on distance from our base, St. Ives, 2075
Within 15km $20
15-30km - $40
Outside 30km - Please
contact us
directly to discuss your needs
Remote Session Connectivity
Nervous about having someone log onto your computer? Don’t know how to use remote support software? No worries! We completely understand. All services can include a phone call with us to explain our privacy and security policies, how our software works and an easy walkthrough to begin using the software, if required.
