FAQs

We provide tech support for phones, computers, and other devices, including both hardware and software issues. Detailed service information available  here

Click on the “Book a Service” button at the top of the website to either call us or fill in a request form. We will then schedule in a service for you.

Remote support allows us to access your device over the internet to diagnose and fix a wide variety of issues. We use secure and trusted software (TeamViewer) to ensure your data remains private and protected. We will happily discuss this with you over the phone prior to accessing the device to alleviate any concerns. More information on this to be found  here. Please see the TeamViewer website for any further information relating to how the remote software works.

Yes, our remote support sessions are encrypted and secure. We only access your device with your permission, and you can monitor the entire process. If at any point you aren’t comfortable or want to end the session you can close the connection from your end.

We can resolve most issues remotely, including software installs, virus removal, system optimisation, and email issues.

You can schedule an in-person appointment through our contact form  here 

We can offer in person services within a 30km radius of St. Ives, Sydney. Further information on this radius is found  here. If you are outside this area, please contact us to see if we can accommodate your location.

Please ensure that the device/s you’re having trouble with are charged and accessible and that you have any relevant information or passwords ready. 

Our rates are $120 per hour billed in 10-minute increments. We charge on a no-fix, no-fee basis so we will not charge you our service fee if we cannot fix your issue (callout fees will still apply for onsite services). Please visit our  pricing page  or  contact us directly for more information.

We accept card payments, cash and bank transfers. You will be sent an invoice once the work is completed, payable within 7 days. Payments can also be taken on the day of service if preferred. 

Yes, we offer a no-fix, no-fee* guarantee on all our services. If we cannot solve your issue, we will not charge you for the services. Please see the guarantee terms and conditions.

Check to ensure the power cable is securely connected and try a different outlet. If the problem persists, contact us for further assistance.

There are several ways to improve your computer's performance, such as clearing temporary files, uninstalling unused programs, and upgrading hardware. We can help you with these steps remotely or in-person.

Disconnect your device from the network to prevent the virus from spreading. Do not attempt to fix it yourself if you're unsure. Contact us immediately for professional virus removal.

Yes, we provide support for both Windows and Mac operating systems, as well as Linux.

Absolutely! We can assist with setting up new computers, phones, printers, and other peripheral devices, ensuring they are configured correctly and securely.

Yes, we offer personalised training sessions to help you understand and use your devices more effectively. Contact us for more information on scheduling a session.